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Wave by Staley Credit Union

FREQUENTLY ASKED QUESTIONS

We are here to help. Below is a list of answers to the most frequently asked questions by our members which we hope will clear up any questions you may have about Wave and Staley CU. But if you don't find the answer you are looking for here, please contact us and we'll make sure you get the answers you need.

If you are new to managing your finances, Wave is the best program to get you started. We set you up with everything you will need to get your finances organized including a spend account, debit card, and a mobile app to help you manage it all. Additionally, Wave will guide you through the entire process with easy-to-follow instructions. We also offer some nice bonus gifts along the way!

We get this question A LOT! Here are just a few reasons why you should choose a credit union over a bank.

  1. People come first at a credit union. When you open an account with a credit union, you become a shareholder of the credit union. We don't have stockholders to appease, just YOU.
  2. You save money. That's right, credit unions tend to have lower fees on things like transfers and overdraft fees. Credit unions also have no ATM fees!
  3. Much better loan rates. Since credit unions aren't in the profit game – we pass those savings on to you.
  4. If you have bad credit or are just starting out, a credit union is your best bet. Credit unions are much more willing to work with you if you have difficulty qualifying for a loan.

You may need your account number (not your debit card number) to provide to your employer for direct deposit, or to pay certain bills – such as car insurance. What happens when you forget this number? If you happened to get checks when you opened your account, your account number will be listed on the bottom of the check. Otherwise, just give us a call or log in to online banking and Live Chat us and we will be happy to assist. Keep in mind – we will ask a few questions to confirm your identity before providing the information to you.

Lost your debit card? No need to panic. Hopefully, you've already downloaded Staley Card Valet. If so, simply turn your card off as quickly as possible. Then, give us a call and we will order a new card for you.

Don't have Staley Card Valet? We still have you covered. During business hours, just give us a call at the local branch and we will block your current card and order a new one. Outside of normal business hours, call 800-472-3272 and report the lost card. They will block your current card; however, you may still need to contact your local branch about ordering a new card.

Your deposit of $25 is your share of the credit union. It's what makes YOU a shareholder with Staley Credit Union. Don't worry, it's not a fee! It's still your money and if you should decide to leave us for any reason, you get your $25 back.

You can receive up to $100 in rewards just for completing the Wave steps, distributed as follows:

  • After 4 steps: $20 check
  • After 8 steps: $10 gift card
  • After 11 steps: $10 gift card
  • After 14 steps: $10 gift card
  • After completing all 15 steps: $50 deposit into your spend account

Opting to purchase something with your debit card results in the transaction showing up temporarily as "pending" on your spend account. The amount of time it takes for a debit transaction to clear varies, but usually isn't more than a couple days. Merchants usually request payment within one to three days after you use a debit card.